SHIPPING
FREE SHIPPING within the 48 contiguous states in the USA only. Exclusions apply to orders shipping to APO/FPO addresses, Puerto Rico, Hawaii , Alaska and other U.S. territories. Free shipping is standard shipping. For all other shipping options please call for more details direct during Business hours Mon to Fri 10am to 5pm EST Tel: 1800 817 8795.
Freight Shipping for large items
Large or heavy items, including most TVs, require freight shipping and generally take a little longer to be delivered, contact us for delivery estimates.
Someone must receive the delivery. The freight carrier will contact you to schedule delivery to your door or the lobby area of your apartment or condo. Someone will have to be on hand to meet the driver and sign for the package. Freight deliveries are scheduled for Mon through Fri between 9AM and 5PM.
What to expect from the delivery driver. This is a large, heavy item, so arrange to have someone else there to help you unpack and install your equipment. The delivery driver will not help you unpack or set up your new equipment, nor will he or she remove your old equipment or packaging.
Keep all the product packaging. You'll need it if you have to return or move your item.
Crawford’s Superstore - Return & Refund Policy
30-Day Satisfaction Guarantee
The quality of our professional electronics and your satisfaction is our priority. If you are dissatisfied with your purchase, you may return it to Crawford’s Superstore within 30 days of the delivery date, subject to the conditions and exclusions below.
1. How to Start a Return
To ensure a smooth and secure process, all returns require a Return Merchandise Authorization (RMA):
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Step 1: Contact our support team to request your RMA number. info@crawfordssuperstore.com
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Step 2: Secure all returns in the original manufacturer's packaging with all accessories and manuals. We strongly recommend double-boxing your return for safety.
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Step 3: A safely packaged and complete return is less likely to incur additional restocking fees.
2. Shipping Responsibility
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Cost: The buyer is responsible for all shipping costs associated with returning the item.
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Non-Refundable Costs: Original shipping costs are non-refundable. If a refund is approved, the actual cost of the original shipping paid by the store to fulfill your order will be deducted from your final refund, even if the item was originally sold with "Free Shipping."
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Insurance Requirement: For returns valued over $75, you must use a trackable shipping service and purchase shipping insurance for the full value of the product. We are not liable for items lost or damaged during return transit.
3. Refunds & Restocking Fees
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Condition: Brand new, factory-sealed items may not incur a restocking fee, subject to inspection and verification upon return and at our sole discretion.
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Restocking Fee: A restocking fee of up to a maximum of 15% will be applied to "Change of Mind" returns or items returned with an opened box/signs of use to cover the diminished resale value.
4. Processing & Inspection
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Notification: Once your return is received, our team will inspect the item and notify you of the approval or rejection of your refund based on the condition and serial number verification.
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Timeline: Approved refunds are processed within 5–7 business days to the original method of payment. Please allow up to two billing cycles for the credit to appear on your statement.
5. Non-Returnable Items
The following items cannot be returned once the factory seal is broken or the item is used:
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Projectors & Projection Lamps: Non-returnable once unsealed or lamp hours have been used.
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Large Displays: Opened TVs and monitors 37" and larger (must remain factory sealed).
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Computers & Software: Opened computers or software (packaging must be unsealed).
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Custom Items: Custom cut-to-length audio or video cables.
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Missing Identifiers: Products with a missing/altered UPC code or serial number.
6. Serial Number Verification (Fraud Prevention)
We record all Serial Numbers for electronics before they ship. For any return to be accepted, the serial number on the returned unit must match our original shipping records. Units returned with mismatched serial numbers will be denied a refund and the incident will be handled as fraudulent activity.
7. Defective Items
If your product is deemed defective, we will provide a pre-paid shipping label and ship a Brand New replacement unit at no additional cost to you once the defect is verified.
