Product Description
The Microsoft Surface Laptop 4 is a premium ultra-portable device designed for professionals and students who value both aesthetics and performance. This specific model features a stunning Ice Blue finish with a soft Alcantara fabric palm rest, providing a luxurious feel during long typing sessions. Its 13.5-inch PixelSense touchscreen offers a 3:2 aspect ratio, giving you more vertical screen real estate for productivity and document editing.
Under the hood, the Surface Laptop 4 is powered by a custom AMD Ryzen 5 Microsoft Surface Edition processor, optimized for efficient multitasking and extended battery life of up to 19 hours. With 16GB of RAM, this laptop handles demanding applications and numerous browser tabs with ease. Whether you are attending virtual meetings with its HD camera and Studio Mics or enjoying entertainment with clear, immersive audio, this laptop provides a high-end experience in every scenario.
Key Features
Premium Design & Portability
- Ultrathin and lightweight chassis in a unique Ice Blue color
- Warm Alcantara material on the keyboard deck for enhanced comfort
- 13.5" PixelSense display with high-resolution 10-point multi-touch
Optimized Performance
- AMD Ryzen 5 Microsoft Surface Edition processor for smooth multitasking
- 16GB LPDDR4x RAM ensures fast performance across all your apps
- Fast 256GB SSD storage for quick boot times and file access
Built for Productivity
- Up to 19 hours of battery life to power through your entire workday
- Integrated 720p HD camera and Dual far-field Studio Mics for clear calls
- Advanced internal speakers for immersive, high-quality sound
General Information
Model: Surface Laptop 4
Color: Ice Blue (Alcantara Finish)
UPC: 0889842925142
Display
Screen: 13.5” PixelSense Display
Resolution: 2256 x 1504 (201 PPI)
Aspect Ratio: 3:2
Touch: 10-point multi-touch
Technical Specs
Processor: AMD Ryzen 5 Microsoft Surface Edition
Memory: 16GB LPDDR4x RAM
Storage: 256GB SSD
Graphics: AMD Radeon Graphics
Connectivity & Battery
Ports: 1x USB-C, 1x USB-A, 3.5mm Headphone Jack, Surface Connect port
Wireless: Wi-Fi 6 and Bluetooth 5.0
Battery Life: Up to 19 hours (Typical usage)
Can the storage be upgraded?
The SSD in the Surface Laptop 4 is technically removable, but it is recommended that only professional technicians perform this service to maintain the device's integrity.
What are the benefits of the Alcantara material?
Alcantara is a durable, high-tech material used in luxury automotive interiors. It is soft to the touch, easy to clean, and provides a warmer typing experience compared to traditional metal surfaces.
Shipping Information
Free standard shipping is available within the 48 contiguous United States.
Free Shipping Details
Free shipping does not apply to APO/FPO addresses, Alaska, Hawaii, Puerto Rico, or other U.S. territories.
For expedited or alternative shipping options, contact Crawford's Superstore during business hours, Monday through Friday, 10:00 AM to 5:00 PM Eastern Time, at 1-800-817-8795.
Freight Shipping for Large Items
Large or heavy products, including most televisions and oversized electronics, may require freight shipping. Freight shipments can take additional time to arrive. Contact us for an estimated delivery timeframe when ordering a large or heavy item.
What to Expect With Freight Delivery
- Someone must be present: Freight deliveries require someone to receive and sign for the shipment.
- Delivery appointment: The carrier will contact you to arrange delivery to your door or the lobby area of an apartment or condominium.
- Delivery hours: Freight deliveries are generally scheduled Monday through Friday between 9:00 AM and 5:00 PM.
- Unpacking and installation: Freight drivers do not unpack, install, or set up equipment and do not remove old equipment or packaging.
- Keep the packaging: Original manufacturer packaging may be required if the product needs to be returned or transported later.
Crawford's Superstore Return & Refund Policy
Eligible products may be returned within 30 days of the delivery date, subject to the conditions and exclusions below.
1. How to Start a Return
All returns require a Return Merchandise Authorization (RMA) before the product is shipped back.
- Request an RMA: Contact our support team at info@crawfordssuperstore.com.
- Pack the product securely: Use the original manufacturer's packaging and include all accessories, manuals, and supplied components. Double-boxing is strongly recommended.
- Check the package: Make sure the product is complete and safely packaged before shipping it back. Incomplete or improperly packaged returns may be subject to additional fees.
2. Return Shipping Responsibility
- Return Shipping: The buyer is responsible for return shipping costs unless the product has been verified as defective.
- Original Shipping Costs: Original shipping charges are non-refundable. If the product was sold with free shipping, the actual shipping cost paid by Crawford's Superstore may be deducted from the refund.
- Returns Over $75: A trackable shipping service and shipping insurance for the full product value are required. Crawford's Superstore is not responsible for products lost or damaged during return transit.
3. Refunds & Restocking Fees
Factory-Sealed Products:
Brand-new, factory-sealed products may not incur a restocking fee, subject to inspection and verification.
Restocking Fee:
Change-of-mind returns or products returned with an opened box or signs of use may be subject to a restocking fee
of up to 15% to account for diminished resale value.
4. Return Inspection & Refund Processing
- Inspection: Returned products are inspected and the product condition and serial number are verified before a refund is approved.
- Refund Processing: Approved refunds are generally processed within 5–7 business days to the original payment method. Your financial institution may require additional time for the credit to appear.
5. Non-Returnable Products
The following products cannot be returned after the factory seal has been broken or the product has been used:
- Projectors & Projection Lamps: Non-returnable once opened, unsealed, or lamp/light-source hours have been used.
- Large Displays: Televisions and monitors 37 inches and larger must remain factory sealed to qualify for a return.
- Computers & Software: Opened computers and opened software are non-returnable.
- Custom Products: Custom cut-to-length audio or video cables are non-returnable.
- Missing Product Identifiers: Products with missing, removed, or altered UPC codes or serial numbers are non-returnable.
6. Serial Number Verification
For fraud prevention and product verification, Crawford's Superstore records serial numbers for applicable electronics before shipment.
The serial number on any returned product must match the serial number recorded when the original order was shipped. Returns containing a different, altered, or missing serial number may be denied.
7. Defective Products
If a product is verified as defective, Crawford's Superstore will provide a prepaid return shipping label and send a new replacement unit at no additional cost once the defect has been confirmed.
